Question 1

Which of the following statements is true of resistance to change?

Accepted Answer

A)   ​It is artificial and uncertain in nature. 
B)   ​It is based on sufficient and correct information. 
C)   ​It decreases when change efforts receive significant managerial support. 
D)   ​It is used to manage innovation in more certain environments during periods of incremental change.E) None of the above
F) A) and B) C

Question 2

Which of the following best defines technological discontinuity?

Accepted Answer

A)   ​It is a new technological design or process that becomes the accepted market standard. 
B)   ​It is the inability of a company to competitively sell its products because it relies on old technology or a nondominant design. 
C)   ​It is the phase of an innovation stream in which a scientific advance or unique combination of existing technologies creates a significant breakthrough in performance or function. 
D)   ​It is an approach to innovation that assumes a highly uncertain environment and uses intuition and hands-on experience to reduce uncertainty and accelerate learning and understanding.E) None of the above
F) All of the above

Question 3

________ is a change that occurs when incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version.
A.Results-driven change
B.Generational change
C.Discontinuous change
D.Incremental change

Accepted Answer

​Generat...

Question 4

Which of the following best defines an incremental change?

Accepted Answer

A)   ​It is the inability of a company to competitively sell its products because it relies on old technology or a nondominant design. 
B)   ​It is the purchase of new technologies to replace older ones. 
C)   ​It is a phase in which companies innovate by lowering the cost and improving the functioning and performance of the dominant design. 
D)   ​It is a phase of a technology cycle characterized by technological substitution and design competition.E) A) and B)
F) A) and C)

Question 5

Which of the following statements is true of technological lockout?

Accepted Answer

A)   ​It occurs when customers purchase new technologies to replace older technologies. 
B)   ​It occurs when a new dominant design prevents a company from competitively selling its products. 
C)   ​It occurs when companies innovate by improving the functioning and performance of the dominant design. 
D)   ​It occurs when new technologies compete to establish a new technological standard.E) B) and C)
F) B) and D)

Question 6

_________ is a competition between old and new technologies to establish a new technological standard or dominant design.

Accepted Answer

​Design ...

Question 7

Which of the following is an error that managers make during the unfreezing stage?

Accepted Answer

A)   ​They do not establish a great enough sense of urgency. 
B)   ​They lacking a vision for change. 
C)   ​They undercommunicate the vision by a factor of ten. 
D)   ​They do not systematically plan for short-term wins.E) C) and D)
F) None of the above

Question 8

In the context of resistance to change,_____ is the use of formal power and authority to force others to change.

Accepted Answer

A)   ​refreezing 
B)   ​unfreezing 
C)   ​coercion 
D)   ​negotiationE) B) and D)
F) A) and D)

Question 9

Which of the following is an error that managers make in the change phase?

Accepted Answer

A)   ​They do not declare victory too soon. 
B)   ​They do not create a powerful enough coalition. 
C)   ​They do not establish a great enough sense of urgency. 
D)   ​They undercommunicate the vision by a factor of ten.E) A) and D)
F) A) and C)

Question 10

_________ is a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance.

Accepted Answer

​Organiz...

Question 11

In the context of organizational development,the purpose of small-group interventions is to:

Accepted Answer

A)   ​assess how a group functions and help it work more effectively to accomplish its goals. 
B)   ​increase interpersonal effectiveness by helping people to become aware of their attitudes. 
C)   ​change the character and performance of an organization, business unit, or department. 
D)   ​help people acquire new skills and knowledge.E) None of the above
F) A) and C)

Question 12

Bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business.

Accepted Answer

A) True 
 B)False

Question 13

In the context of organizational development,the purpose of large-system interventions is to:

Accepted Answer

A)   ​assess how a group functions and help it work more effectively to accomplish its goals. 
B)   ​increase interpersonal effectiveness by helping people to become aware of their attitudes. 
C)   ​change the character and performance of an organization, business unit, or department. 
D)   ​help a work group establish short- and long-term goals.E) None of the above
F) B) and C)

Question 14

Technological substitution occurs when:

Accepted Answer

A)   a new technological standard or dominant design is established.​ 
B)   ​customers purchase new products to replace older technologies. 
C)   ​a new dominant design prevents a company from competitively selling its products. 
D)   ​a new technological design or process becomes the accepted market standard.E) None of the above
F) A) and B)

Question 15

_____ are forces that produce differences in the form,quality,or condition of an organization over time.

Accepted Answer

A)   ​Change forces 
B)   ​Resistance forces 
C)   ​Effort forces  
D)   ​Defiance forcesE) C) and D)
F) B) and C) A

Question 16

An error in the refreezing stage is not systematically planning for and creating short-term wins.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is true of experiential approach to innovation?

Accepted Answer

A)   ​It tests a prototype of a new product or service and then builds and tests the improved prototype. 
B)   ​It is used to manage innovation in more certain environments during periods of incremental change. 
C)   ​It assumes that incremental innovation can be planned using a series of steps. 
D)   ​It uses intuition and hands-on experience to reduce uncertainty and accelerate learning.E) B) and D)
F) B) and C)

Question 18

In the context of organizational development,the purpose of person-focused interventions is to:

Accepted Answer

A)   ​assess how a group functions and help it work more effectively to accomplish its goals. 
B)   ​increase interpersonal effectiveness by helping people to become aware of their attitudes. 
C)   ​change the character and performance of an organization, business unit, or department. 
D)   ​help a work group establish short- and long-term goals.E) None of the above
F) All of the above

Question 19

Which of the following is true of the S-curve pattern of innovation of a product?

Accepted Answer

A)   ​The flat slope indicates that increased effort brings only small improvements in technological performance. 
B)   ​The flat slope indicates that small amounts of effort will result in significant increases in performance. 
C)   ​The steep slope indicates that further efforts to develop this particular technology will result in only small increases in performance. 
D)   ​The steep slope indicates that the performance limits of that particular technology are being reached.E) B) and D)
F) None of the above A

Question 20

In the context of organizational decline,which of the following is true of the crisis stage?

Accepted Answer

A)   ​Key managers fail to recognize the internal or external changes that will harm their organizations. 
B)   ​Management recognizes the need to change but still takes no action. 
C)   ​Companies lack the resources to fully change how they run their businesses. 
D)   ​Management announces belt-tightening plans designed to cut costs and restore profits.E) B) and D)
F) A) and B)

Exam 7: Innovation and Change

Which of the following statements is true of resistance to change?

Correct AnswerverifiedC

Which of the following best defines technological discontinuity?

Correct AnswerverifiedShow Answer

________ is a change that occurs when incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version. A.Results-driven change B.Generational change C.Discontinuous change D.Incremental change

Correct Answerverified ​Generat...View AnswerShow Answer

Which of the following best defines an incremental change?

Correct AnswerverifiedShow Answer

Which of the following statements is true of technological lockout?

Correct AnswerverifiedShow Answer

_________ is a competition between old and new technologies to establish a new technological standard or dominant design.

Correct Answerverified ​Design ...View AnswerShow Answer

Which of the following is an error that managers make during the unfreezing stage?

Correct AnswerverifiedShow Answer

In the context of resistance to change,_____ is the use of formal power and authority to force others to change.

Correct AnswerverifiedShow Answer

Which of the following is an error that managers make in the change phase?

Correct AnswerverifiedShow Answer

_________ is a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance.

Correct Answerverified ​Organiz...View AnswerShow Answer

In the context of organizational development,the purpose of small-group interventions is to:

Correct AnswerverifiedShow Answer

Bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business.

Correct AnswerverifiedShow Answer

In the context of organizational development,the purpose of large-system interventions is to:

Correct AnswerverifiedShow Answer

Technological substitution occurs when:

Correct AnswerverifiedShow Answer

_____ are forces that produce differences in the form,quality,or condition of an organization over time.

Correct AnswerverifiedA

An error in the refreezing stage is not systematically planning for and creating short-term wins.

Correct AnswerverifiedShow Answer

Which of the following statements is true of experiential approach to innovation?

Correct AnswerverifiedShow Answer

In the context of organizational development,the purpose of person-focused interventions is to:

Correct AnswerverifiedShow Answer

Which of the following is true of the S-curve pattern of innovation of a product?

Correct AnswerverifiedA

In the context of organizational decline,which of the following is true of the crisis stage?

Correct AnswerverifiedShow Answer

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified
Generat...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Design ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Organiz...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified