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As a chief information officer,Bob looks for ways that his company's technological resources can generate bigger returns on its information technology investments.Which aspect of the CIO's role is he addressing?


A) currency of systems
B) e-commerce
C) system design
D) budget
E) privacy and security

F) A) and B)
G) B) and D)

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What are the advantages to the owners and customers of a "click and mortar" business?

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Click and mortar businesses offer potent...

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Technology's ability to process and document large amounts of data has better enabled people to understand interpersonal communication.

A) True
B) False

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Of the following,which is harmed MOST by current regulations governing the collection of sales taxes on Internet purchases?


A) online companies such as 1-800-FLOWERS
B) people who purchase items over the Internet
C) state governments that charge sales taxes
D) the federal government
E) the IRS

F) A) and E)
G) C) and E)

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A group of companies that band together to purchase goods or services is called a(n) ________.


A) infomediary
B) procurement exchange
C) supply chain
D) brokering site
E) vertical portal

F) C) and D)
G) A) and D)

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Which of the following is a function of a company's IT department?


A) managing the use of mobile computing
B) setting sales targets for technology products
C) marketing new technologies to consumers
D) identifying new locations for company offices
E) determining shipping and gift wrap options for items sold online

F) C) and D)
G) A) and C)

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Most states are pleased that their residents buy products online.

A) True
B) False

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Data mining has proven to be a poor technique for improving the effectiveness of a firm's marketing strategies.

A) True
B) False

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Which of the following BEST describes how businesses convert raw data into information?


A) asking information technology experts to review data for accuracy
B) organizing the data in a way that helps make decisions
C) storing the data in a data warehouse
D) using the prevalent automatic process
E) maintaining the representations of facts or ideas in their original form

F) A) and B)
G) C) and E)

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Which of the following is the BEST example of how technology supports ethical conduct in hospitals?


A) Technology ensures that the correct prescriptions are prescribed to patients.
B) Technology allows employees to report their mistakes without risking disciplinary action.
C) Technology quickly recognizes mistakes in data entry, preventing unfortunate errors.
D) Technology makes it easier to monitor the conversations of patients and visitors.
E) Technology eliminates the possibility of human error in most interactions between patients and staff.

F) A) and D)
G) A) and E)

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"Click and mortar" refers to businesses that sell products from both physical locations and online.

A) True
B) False

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Which of the following uses of social media would be most most likely to hurt rather than promote one's business?


A) Studying the users who visit one's Facebook page to detect patterns.
B) Using Twitter to announce special promotions that cater to one's customer base.
C) Offering people ways to use mobile apps to simplify and improve their customer experience.
D) Appealing to the preferences of one's customer base on social media outlets.
E) Making snide comments to undermine one's competition on social media sites.

F) A) and B)
G) A) and C)

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The World Intellectual Property Organization requires that e-businesses comply with the laws of ________.


A) the United Nations
B) the European Union and the United States
C) every country in which they do business
D) the country in which they are based
E) every country that is part of the WIPO Pact

F) A) and B)
G) B) and E)

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Give a brief,one-sentence description of each of the three main types of e-commerce transactions involving businesses and consumers.

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B2B,or business-to-business transactions...

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What is the role of the information technology (IT)department?

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The IT department is responsible for eve...

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Crowdsourced funding (crowd funding)allows a great number of people who believe in a company or a product to contribute a small amount to help the company get started.

A) True
B) False

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________ involves tricking a person into entering sensitive personal or financial information into a form on a website or in an e-mail,typically by convincing the person that she is dealing with a site she normally interacts with,such as her bank.


A) Adware
B) Spyware
C) Phishing
D) Spam
E) Hacking

F) C) and D)
G) A) and E)

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IT professionals sometimes create custom software to bridge the gaps between the software products available and the needs of the firm.

A) True
B) False

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The person in charge of technology-enabled information processing in companies is most often called the ________.


A) chief communications officer
B) chief executive officer
C) chief information officer
D) chief computing officer
E) chief Internet technologist

F) A) and D)
G) C) and E)

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