Question 1

Since the HR strategy seeks to address business issues, involving ________ can increase the quality of information from which the HR strategy is created.

Accepted Answer

A)   competitors
B)   suppliers
C)   line executives
D)   shareholders
E)   customersF) A) and E)
G) C) and D)

Question 2

Chen uses information technology to deliver employee services, since he works in the

Accepted Answer

A)   field generalists' center.
B)   functional specialists' center.
C)   center for expertise.
D)   service center.
E)   labor relations center.F) A) and B)
G) None of the above

Question 3

Knowing the company's strategic plan and understanding the company's financial capabilities is part of the ________ competence required by HR professionals.

Accepted Answer

A)   professional-technical knowledge
B)   management of change processes
C)   integration
D)   business
E)   performanceF) A) and B)
G) A) and C)

Question 4

Diagnosing problems and evaluating results are part of the ________ competence required by HR professionals.

Accepted Answer

A)   professional-technical knowledge
B)   management of change processes
C)   integration
D)   business
E)   performanceF) C) and E)
G) A) and B)

Question 5

Explain how HRM functions are divided in firms that follow the recent generic structure of HRM.

Accepted Answer

The HRM function effectively is divided ...

Question 6

How will outsourcing increase the effectiveness of HR?

Accepted Answer

Outsourcing entails contracting with an ...

Question 7

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be

Accepted Answer

A)   part of the center of expertise.
B)   a field generalist.
C)   part of the service center.
D)   part of the transactional center.
E)   a functional specialist.F) A) and E)
G) C) and D)

Question 8

Which of the following HRM activities adds the lowest strategic value to a firm?

Accepted Answer

A)   Benefits administration
B)   Performance management
C)   Training and recruitment
D)   Knowledge management
E)   Management developmentF) A) and E)
G) C) and E)

Question 9

Which of the following is true about the reengineering process?

Accepted Answer

A)   Information technology applications are mandatory for process redesign.
B)   Reengineering cannot be used to review HRM department functions.
C)   Applying new technology to an inefficient process will improve effectiveness.
D)   Reengineering cannot be used to review a performance management system.
E)   Product or service cost will increase if new technology is applied to an inefficient process.F) C) and D)
G) A) and C)

Question 10

Jorge is examining the ratio of promotions to number of employees as he is preparing a report on

Accepted Answer

A)   training.
B)   succession planning.
C)   equal employment opportunities.
D)   employee appraisals and developments.
E)   compensations.F) A) and E)
G) A) and D)

Question 11

________ show the types of information used within a business function and the association among the different types of information.

Accepted Answer

A)   Focus groups
B)   Scenario analyses
C)   Cost-benefit analyses
D)   Data-entity relationship diagrams
E)   Data-flow diagramsF) B) and D)
G) B) and C)

Question 12

A firm is most likely to outsource services when

Accepted Answer

A)   the cost of production is cheaper when done onshore.
B)   the labor costs are high in the country where the outsourcing partner is.
C)   the human capital is low in the country where the outsourcing partner is.
D)   the effectiveness of services produced internally is less than that produced offshore.
E)   the goods produced onshore are of better quality than those produced offshore.F) All of the above
G) A) and D)

Question 13

Which of the following corresponds to the stage of understanding the process during reengineering?

Accepted Answer

A)   Considering whether jobs can be combined
B)   Developing models and choosing prototypes
C)   Asking process owners to be part of the team
D)   Including customers who see the outcome of the process as team members
E)   Testing the processF) B) and D)
G) C) and E)

Question 14

Employee relations is a nuts and bolts activity of HRM.

Accepted Answer

A) True 
 B)False

Question 15

Create an HR strategy using all five steps.

Accepted Answer

Following are the steps involved in the ...

Question 16

________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Accepted Answer

A)   Relational databases
B)   Decision support systems
C)   Expert systems
D)   Client service systems
E)   Support networksF) C) and D)
G) D) and E)

Question 17

Minority turnover rate is a key indicator of the ________ function of HRM.

Accepted Answer

A)   training
B)   succession planning
C)   equal employment opportunity
D)   employee appraisal and development
E)   compensationF) B) and E)
G) A) and B)

Question 18

________ systems provide employees with an equitable return for their investment of skills and effort.

Accepted Answer

A)   Selection
B)   Training and development
C)   Performance management
D)   Reward
E)   AdministrativeF) B) and C)
G) All of the above

Question 19

Attempting to estimate the financial impact of substance abuse is an example of human resource accounting.

Accepted Answer

A) True 
 B)False

Question 20

Mockingjay Company has begun the reengineering process to check on the roll out of their new technology system. Where should they begin?

Accepted Answer

A)   Interpreting the process
B)   Auditing the process
C)   Implementing the process
D)   Redesigning the process
E)   Identifying the processF) B) and E)
G) A) and D)

Exam 16: Strategically Managing the HRM Function

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be

Correct AnswerverifiedShow Answer

Chen uses information technology to deliver employee services, since he works in the

Correct AnswerverifiedShow Answer

Jorge is examining the ratio of promotions to number of employees as he is preparing a report on

Correct AnswerverifiedShow Answer

Diagnosing problems and evaluating results are part of the ________ competence required by HR professionals.

Correct AnswerverifiedShow Answer

________ show the types of information used within a business function and the association among the different types of information.

Correct AnswerverifiedShow Answer

________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Correct AnswerverifiedShow Answer

Since the HR strategy seeks to address business issues, involving ________ can increase the quality of information from which the HR strategy is created.

Correct AnswerverifiedShow Answer

How will outsourcing increase the effectiveness of HR?

Correct AnswerverifiedOutsourcing entails contracting with an ...View AnswerShow Answer

Knowing the company's strategic plan and understanding the company's financial capabilities is part of the ________ competence required by HR professionals.

Correct AnswerverifiedShow Answer

Explain how HRM functions are divided in firms that follow the recent generic structure of HRM.

Correct AnswerverifiedThe HRM function effectively is divided ...View AnswerShow Answer

Employee relations is a nuts and bolts activity of HRM.

Correct AnswerverifiedShow Answer

Which of the following corresponds to the stage of understanding the process during reengineering?

Correct AnswerverifiedShow Answer

Mockingjay Company has begun the reengineering process to check on the roll out of their new technology system. Where should they begin?

Correct AnswerverifiedShow Answer

Minority turnover rate is a key indicator of the ________ function of HRM.

Correct AnswerverifiedShow Answer

Attempting to estimate the financial impact of substance abuse is an example of human resource accounting.

Correct AnswerverifiedShow Answer

________ systems provide employees with an equitable return for their investment of skills and effort.

Correct AnswerverifiedShow Answer

Create an HR strategy using all five steps.

Correct AnswerverifiedFollowing are the steps involved in the ...View AnswerShow Answer

A firm is most likely to outsource services when

Correct AnswerverifiedShow Answer

Which of the following HRM activities adds the lowest strategic value to a firm?

Correct AnswerverifiedShow Answer

Which of the following is true about the reengineering process?

Correct AnswerverifiedShow Answer

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Outsourcing entails contracting with an ...
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The HRM function effectively is divided ...
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Correct Answer
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Following are the steps involved in the ...
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